Frequently Asked Questions
Which payment method do you accept?
We accept all major Credit cards, PayPal, Amazon Pay, Alipay, Bitcoin, Sofort, iDeal, Perfect money, Neteller and wire transfer. To make payment via bitcoin, perfectmoney, neteller please contact us. Our aim is to simplify the ordering process and present your email list as soon as possible.
How long it takes to get the list after purchase?
When you pay through credit cards, PayPal, Amazon Pay or any payment on our site, You can instantly download your database after your order is confirmed. If not, write to us, we will send the list within 24 hours. Other payment methods like Bitcoin, Neteller or perfect money take 12 to 48 hours for email list delivery.
I have not received the email list download , what is the reason and how to get it?
READ CAREFULLY: If you have entered the wrong email address in order form while ordering, please contact us with the correct email, your name and country. If you have entered the correct email and have not received the download link, please check your spam/junk folder. Or contact us, we will send the list within 48 hours. We recommend every customer to double check their email for spelling mistakes before contacting us or ordering online. Also, most time our email for download the files may reach spam in free emails like gmail, yahoo, aol, hotmail, etc. We strongly recommend to use a business email (example: email@example.com firstname.lastname@example.org ) to contact us, otherwise you will never receive the download since the email from us may reach spam/junk folder or never reach you.
What is the format?
Most of our lists in Microsoft excel .csv format
few countries lists have .txt format. Changing the format is not possible since there are millions of records. Please do not ask to change to any other format after purchase. It is not possible.
When did you update your email lists?
Our data is verified almost every 6 to 12 months. We have developed a complex algorithm for this purpose. With this algorithm, we check the accuracy levels of our data against millions of sources and apply necessary updates.
Are your email lists opt-in?
Yes. Our lists are opt-in email lists collected from various sources like surveys, web forms, trade fairs and phone calls. Our market research partners work though out the year to collect emails from various sources. Consumers and businesses in our lists opted for receiving promotional emails and offers from companies or individuals.
Do you guarantee delivery, open or conversion?
No. We do not guarantee validity, delivery rate, open rate, or conversion. These things depend on the software you use to send emails, the reputation of your IP address, email marketing company, your email message spam score, the interest of the recipient and what your product or service is about. We suggest you to clean the list, check spam score of message, use a reputed software or company.
Is your email lists verified/cleaned?
We clean the list once in 6 months or a year to ensure good quality. It is not possible to clean regularly since the list quantity is in millions and billions. Also, it is common that people and companies change their emails frequently. We suggest our buyers to clean the email list using any list cleaning service or software before you start any email campaign. Cleaning the list may reduce bounce rate.
Why is your email lists cheap?
Most companies spend on expensive advertisements and media buying. We do not spend on very expensive advertisements and we can keep the cost very cheap. We do not adjust our pricing for each customer, and we have a transparent pricing policy. We aim to reach as many customers as possible, including startups and small businesses.
Is it legal to send cold emails?
Yes. It is legal to send genuine promotional or commercial emails. Our email list are US govt. Can-spam act compliance. Different countries have different law. You need to learn your country’s email marketing law.
Can you send me a sample to try?
Sorry. We do not give any samples to try. Thousands of people visit our website every day, If we send samples to them, most times they end up in spamming to those emails. Our list is only for those who purchases.
I want to build a reseller website, how to do?
Contact us, our expert team will build a reseller website for you for a small fees.
What is your Refund policy?
Digitally downloaded products can be easily copied, manipulated, distributed and re-sold. Therefore We have a strict NO REFUND policy.